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FAQ
Q: When do you typically perform your homewatch inspections?
A: Every weekend. We can make special exceptions on request.
Q: How do you gain access to our home?
A: After our initial consultation, we will set a date to pickup keys and review any special entry instructions. Keys are always stored in a fireproof safe and will never have client information on them.
Q: How will I be billed?
A: Invoices will be sent to your email. If you choose to opt in, payments will be made automatically once a month. If not, an invoice will be sent with a reminder once a month. Payments will be based upon square footage, complexity, type of home, weekly or bi-weekly visits and your departure/return date.
Q: How will I be sure you actually visit my home?
A: A comprehensive checklist with photos will be sent every visit. Ensuring peace of mind. Facetime is also available if you have anything specific that you would like to see.
Q: What happens after you find an issue?
A: Our protocol ensures that you will always find out about any issues we find. A minor issue will be documented on our checklist and emailed. You will be notified right away via phone call for any major issues that requires immediate attention. We are happy to use a vendor that you recommend, otherwise we have an extensive list of trusted professionals no matter what the issue may be. We are happy to coordinate with the vendors so you can enjoy your time away.